What payment method do you accept?
How long does delivery take?
Orders are normally dispatched within 48 hours, and take between 1-3 weeks to be delivered. Please allow an additional week as we often have very busy periods, and there are also international delivery delays that are out of our control.
How can I track my delivery?
When you purchase from pollycartz Online you'll receive an email with a tracking number. Use this tracking number to track your order on the Track my order session. You can also view the delivery status of your order.
Can I cancel my order?
Yes, if your order hasn't been sent yet, please contact us and we'll be happy to cancel your order. Orders that have already been dispatched cannot be cancelled.
Can I return my order?
Yes, returns can be made up to 30 days after receiving your order, as long as they're unused and in their original packaging. To initiate a return, please contact us and we'll provide you with the closest returns address to you. Once we've received your return, we'll email you with a refund confirmation.
How do I contact you ?
Email us at firstname.lastname@example.org.